Reference

Privacy Policy for Your Account

We keep this page focused on how your account data is collected, used, stored, and shared when you open an account with us.

Data UseCookiesRetentionAccessLocal Law

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How This Policy Works In Indonesia

murni189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the account data we receive when you use murni189, including sign-up details, login records, device data, and messages you send to support. If local law changes what we can store or share, we follow that local rule, and access stays available only

1
where local law permits. When you add funds through DANA, OVO, GoPay, or QRIS, we keep the transaction reference, time stamp, and status so we can match it to your balance and answer any dispute. We do not keep more than we need for support, fraud
2
checks, or legal duties. If you want a correction, you can contact us from the same email or phone number on file so we can confirm the request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ways To Reach Privacy Help

If you need a data copy, a correction, or a question about retention, we keep the contact paths simple. Our team replies on WhatsApp and live chat from 09.00-23.00 WIB, and email stays open after hours for requests that need more proof. Keep your account email ready, because we match privacy requests to that address before we make a change.

Team online

Send your request on WhatsApp and include the email on your account. We use the thread to confirm a correction, a data copy, or a deletion request, then move it into the next shift if extra checks are needed.

Email

Use email when you want a written trail. We answer privacy requests in the same language you use with us, and we can tell you which records we hold and what step comes next.

Live Chat

Open live chat from desktop or mobile for a quick privacy check. It works well when you want to confirm cookie settings, session logs, or a recent login before you send a formal request.

DATA HABITS

What We Keep And Why

We handle account data with a narrow purpose: to run your login, process your payment references, answer support questions, and keep a record of changes you ask us to make.

Data Handling

We collect only what is needed to open and maintain your account, verify contact details, and answer requests. That includes the email, phone number, login time, and device signals we use to detect unusual access.

Cookies

Our cookies remember session state and language choice. On mobile or desktop, you can clear them in the browser menu; after that, you may need to set preferences again when you come back.

Account Security

We expect you to keep your password private and to use the email or phone number tied to the account. If we see a login from a new device, we may ask for a confirmation step before any change.

Retention

We keep transaction references, support threads, and login logs only as long as needed for service, dispute handling, or duties set by local law. After that, we remove or anonymise what we no longer need.

Request Changes

To ask for an edit, open your account details and send the change request from the email on file. We compare the request with our records so we can update the right field and avoid mistakes.

Who To Contact

For privacy questions, contact WhatsApp, live chat, or email. If a request touches stored logs or payment references from DANA, OVO, GoPay, or QRIS, we may ask for a short proof step before we act.

Common Privacy Questions Here

These are the questions we hear most often when someone checks the Privacy Policy before opening or updating an account. Each answer stays focused on data handling, access, cookies, and request channels, so you can see what we keep and why before you contact us.

We keep the details needed to open and protect your account: email, phone number, login time, device signals, and messages you send us. If you use DANA, OVO, GoPay, or QRIS, we also keep the reference tied to that transaction.

Yes. We store the transaction reference, amount, time stamp, and status so we can match it with your balance and answer a support question. We do not keep extra card data because those rails do not send us any.

Send the request from the email or phone number on file, then tell us which field needs to change. We may ask for a quick confirmation step before updating it, especially if the request touches login data.

We keep records only for as long as we need them for service, dispute handling, fraud checks, or duties set by local law. When that period ends, we remove or anonymise what no longer needs to stay linked to you.

Yes. You can clear cookies in your browser menu on Chrome, Safari, or another browser, then reload the page. That may reset language choice and session state, but your account history stays stored on our side under the rules here.

Access depends on local law and is available only where local law permits. If you are in Indonesia, the same privacy rules apply to you, but we will not open or keep services where a local rule says not to.

Use WhatsApp, live chat, or email, and mention that your message is a privacy request. If we need more proof, we will ask for a short step such as confirming the email on file before we make any change.

Privacy Policy for Your Account

Ways To Reach Privacy Help

WhatsApp

Email

Live Chat

What We Keep And Why

Data Handling

Cookies

Account Security

Retention

Request Changes

Who To Contact

Common Privacy Questions Here

01 What data do you collect when I open an account?

02 Do you keep my payment history from DANA, OVO, GoPay, and QRIS?

03 How can I ask for a correction to my data?

04 How long do you keep my records?

05 Can I clear cookies on my device?

06 Does local law change access to the site?

07 Who should I contact about a privacy request?

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